Privacy Policy | glacial-zenith

Introduction

glacial-zenith ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By using our website or services, you consent to the practices described in this policy.

Information We Collect

Information You Provide

We collect personal information that you voluntarily provide when you:

Fill out service request forms
Contact us via email
Subscribe to updates or communications
Use our benefit support services

This information may include your name, email address, benefit details, medical information, financial circumstances, and other information relevant to your claim.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

IP address
Browser type and version
Pages visited and time spent on pages
Referring website
Device type and operating system

How We Use Your Information

We use the information we collect to:

Provide benefit support services you have requested
Prepare and submit benefit claims on your behalf
Represent you in appeals and tribunals
Communicate with you about your case
Respond to your inquiries and requests
Improve our website and services
Comply with legal obligations
Analyze website usage and trends

Legal Basis for Processing

Under UK GDPR, we process your personal information based on:

Contract: Processing is necessary to fulfill our service agreement with you
Consent: You have given explicit consent for specific processing activities
Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving services
Legal Obligation: Processing is required to comply with legal requirements

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Government Agencies: DWP, HMRC, and other bodies involved in processing your benefit claims
Medical Professionals: When requesting supporting evidence for your claim
Legal Representatives: When required for tribunal representation
Service Providers: Third parties who assist in operating our website and services, under strict confidentiality agreements
Legal Authorities: When required by law or to protect rights and safety

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encrypted data transmission
Secure servers and databases
Access controls and authentication
Regular security assessments
Staff training on data protection

While we strive to protect your information, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information for as long as necessary to:

Provide the services you requested
Comply with legal obligations (typically 6-7 years for benefit-related records)
Resolve disputes and enforce agreements

After the retention period, we securely delete or anonymize your information.

Your Rights

Under UK data protection law, you have the following rights:

Right to Access: Request copies of your personal information
Right to Rectification: Request correction of inaccurate information
Right to Erasure: Request deletion of your information in certain circumstances
Right to Restriction: Request limitation of processing in certain situations
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, contact us at [email protected].

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be indicated by the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: [email protected]
Address: 47 Deansgate Mews, Manchester M3 2AY, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.