Terms of Use

Agreement to Terms

These Terms of Use constitute a legally binding agreement between you and glacial-zenith ("we," "us," or "our") regarding your use of our website and services.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or services.

Services Provided

glacial-zenith provides benefit support services, including:

• Assistance with benefit claim applications
• Appeal representation and tribunal support
• Eligibility assessments
• Universal Credit navigation
• Disability benefit support
• Pension credit guidance

Our services are advisory and supportive in nature. We do not guarantee specific outcomes for benefit claims or appeals.

Eligibility and Registration

To use our services, you must:

• Be at least 18 years of age or have parental/guardian consent
• Provide accurate and complete information when requested
• Have the legal capacity to enter into a binding agreement
• Comply with all applicable laws and regulations

You are responsible for maintaining the confidentiality of any account information and for all activities that occur under your account.

User Obligations

When using our website and services, you agree to:

• Provide truthful, accurate, and complete information
• Update information promptly when circumstances change
• Cooperate with our requests for documentation and evidence
• Respond to communications in a timely manner
• Pay agreed fees for services as specified
• Inform us immediately of any relevant changes to your situation

Prohibited Uses

You may not use our website or services to:

• Provide false or misleading information
• Impersonate another person or entity
• Engage in fraudulent benefit claims
• Violate any applicable laws or regulations
• Interfere with the proper functioning of the website
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Harass, abuse, or harm our staff or other users
• Use automated systems to access the website without permission

Fees and Payment

Service fees are clearly stated on our website and confirmed before you engage our services. You agree to:

• Pay all fees associated with services you request
• Provide accurate payment information
• Pay fees by the agreed payment method and schedule

All fees are in British Pounds (GBP) unless otherwise stated. Fees are non-refundable once work has commenced, except as required by law or as specified in a separate service agreement.

No Guarantee of Outcomes

While we provide professional support and use our expertise to assist with benefit claims, we cannot and do not guarantee:

• Approval of any benefit application
• Success in appeals or tribunals
• Specific benefit amounts or durations
• Timeframes for decisions by government agencies

Benefit decisions are made by the Department for Work and Pensions and independent tribunals. We have no control over their decision-making processes.

Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, consequential, or punitive damages
• Our total liability for any claim arising from our services shall not exceed the fees you paid for those services
• We are not liable for delays or failures caused by circumstances beyond our reasonable control
• We are not responsible for decisions made by government agencies or tribunals

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded by law.

Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted or error-free operation

We do not warrant that our website will be secure, free from bugs or viruses, or that information will be accurate or complete.

Indemnification

You agree to indemnify, defend, and hold harmless glacial-zenith and its officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any rights of another person or entity
• False or misleading information you provide

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of glacial-zenith or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only. We do not endorse or assume responsibility for the content, privacy policies, or practices of third-party sites.

Termination

We reserve the right to:

• Refuse service to anyone for any lawful reason
• Terminate or suspend your access to our website
• Discontinue services if you breach these Terms
• Withdraw from representing you if we discover false information

You may terminate your use of our services at any time by notifying us in writing. Termination does not relieve you of payment obligations for services already provided.

Confidentiality

We maintain strict confidentiality regarding your personal information and case details, in accordance with our Privacy Policy and applicable data protection laws.

You acknowledge that we may need to share information with government agencies, medical professionals, and legal representatives as necessary to provide our services.

Dispute Resolution

If you have a complaint about our services, please contact us at [email protected]. We will make reasonable efforts to resolve disputes informally.

If a dispute cannot be resolved informally, it shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any separate service agreements, constitute the entire agreement between you and glacial-zenith regarding use of our website and services.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our website or services after changes are posted constitutes acceptance of the modified Terms.

We will update the "Last updated" date at the top of this page when changes are made.

Contact Information

For questions about these Terms of Use, please contact us:

glacial-zenith
47 Deansgate Mews
Manchester M3 2AY
United Kingdom
Email: [email protected]

Acknowledgment

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.